LEGAL
Cancellation policy
What happens if you need to cancel, and how refunds are paid.
Last updated: 27/10/2026
1. Trip consultation call (€100)
You can move your call free of charge up to 24 hours before it starts. If you cancel more than 24 hours before the call, we refund you in full. If you miss the call or cancel later, the call is not refunded.
2. Journey Plan and Full Support
If you cancel before we start working on your plan, we refund your deposit in full. Once work on your plan has started, the deposit is not refunded. The second payment is only due when your plan is delivered.
3. Stays, tours and transfers
These are not yet booked online. When online booking opens in 2027, every listing will show its own cancellation policy (flexible, standard or strict) before you pay.
4. If we have to cancel
If Saparga cancels a service, you get a full refund.
5. How refunds are paid
Refunds go back to the card or payment method you used. Banks usually take 5 to 10 working days to show the money in your account.
6. If your visa is refused
If your trip needs a visa, the stays and services we book for you are booked with free cancellation until your visa is issued. If your visa is refused, send us the refusal letter and we cancel them at no cost to you. Trip design work already delivered is not refunded.